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IVRD hiring new Executive Director

The Illinois Valley Regional Dispatch was established in 2016 with the consolidation of the Cities of LaSalle, Peru, Oglesby and Mendota PSAPs located in central LaSalle County, Illinois.  Several additional entities have joined IVRD over the past five years.  The position of Executive Director is a newly created position.  The dispatch center is currently being enlarged and totally remodeled in order to accommodate the space required for the current, as well as the future operations.  The renovated dispatch center is expected to be completed in early 2022.

IVRD seeks a collaborative leader who engages its stakeholders to continually improve 9-1-1 operations. The Executive Director will lead and administer all aspects of the 9-1-1 center, including operational strategies, maintaining a harmonious quality workplace, and developing staff.  The Director will oversee the public safety technologies and communications practices.  The IVRD staff will provide emergency call handling and dispatch functions to respond to those in need of police, fire, and/or emergency medical services using the most up-to-date facilities.

The successful candidate will be a highly effective, experienced administrator with a proven track record in progressive communications systems management, with the ability to work closely with municipal and public safety officials.  The Executive Director’s responsibilities will include managing and directing a staff of 15 employees and the operations of the PSAP.  Candidates should have a comprehensive knowledge of the principles and regulations pertaining to 9-1-1 systems and 9-1-1 system design, equipment and practices.


The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required.  The Board of Directors retains the right to modify or change the duties or essential functions of the job at any time.

  1. Serves as Administrator of the Illinois Valley Regional Dispatch (IVRD), a consolidated public safety communications agency, which is responsible for providing 9-1-1, Police, Fire, and EMS dispatch services as well as support services to the member municipalities, their citizens and the public. 
  2. Responsible for working with the Board of Directors and the police and fire operations committees to establish the agency’s mission, goals, objectives, and long-range plans.  
  3. Responsible for the overall operation of the communications center, agency technologies, physical facilities, written directives, rules and regulations. 
  4. Responds to the needs of the IVRD member agencies and ensures all municipalities feel their issues are addressed fairly and in a timely manner. 
  5. Provides leadership to the agency’s personnel in meeting the goals and objectives of the IVRD. 
  6. Communicates effectively, orally, in writing, and via various forms of electronic media, with all supervisory and line-level staff. 
  7. Makes recommendations to the Board of Directors for the proper resources (staff and equipment) to achieve the mission of the IVRD. 
  8. Creates and manages the budget, other fiscal operations, daily administration, record-keeping, and adherence to fiscal policies established by the Board of Directors. 
  9. Directs, guides, and controls activities of staff. 
  10. Establishes and completes regular staff performance evaluations.
  11. Develops emergency and contingency plan/response to emergency situations and modify plans, actions, and decisions considering the prevailing circumstances.
  12. Develops policies and procedures. 
  13. Analyzes and implement plans to improve efficiency and effectiveness. 
  14. Assists in coordination, planning, training, and implementation of all operational-related systems. 
  15. Ensures all agency personnel are properly and appropriately trained for their individual job functions.
  16. Establishes and complies with all orders, policies, procedures, rules, and regulations of the IVRD. 
  17. Follows written and verbal instructions. 
  18. Ability to fulfill duties, as necessary, of a telecommunicator. 
  19. Performs any other duties as assigned by the Board of Directors.


Education:  Bachelor’s degree from an accredited university in public safety communications, emergency management or a related field.  Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities may be considered.

Experience:  Several years of increasingly responsible experience in a multi-position, multi-jurisdictional public safety communication operations position, with three of those years in a supervisory or administrative capacity.

Preferred Licenses, Certifications and Qualifications:

A strong candidate will also have experience in the following areas:

  • Possess a current certification as an Emergency Number Professional (ENP) issued by the National Emergency Number Association (NENA).
  • Possess a current certification as a Registered Public-Safety Leader (RPL) issued by the Association of Public-Safety Communications Officials (APCO).
  • Attended the Center Management Certification Program (CMCP) offered by the National Emergency Number Association (NENA).
  • Attended the Certified Public-Safety Executive Program (CPE) offered by the Association of Public-Safety Communications Officials (APCO).
  • Possess a current certificate for Emergency Medical Dispatch (EMD).
  • Certificate of Incident Command System (ICS) training for ICS 100, 200, 300, 400, 700, and 800 must be obtained within 12 months from date of hire.
  • Possess a current certification as a Quality Assurance Evaluator (QAE).
  • Master’s degree in public administration, business administration or related field.

Requisite knowledge, skill, and/or ability:

  • Knowledge:
    • Staffing,
    • Scheduling,
    • Fair Labor Standards Act (FLSA),
    • Family Medical Leave Act (FMLA) events,
    • Illinois Open Meetings Act,
    • 9-1-1 legislation,
    • Roberts Rules of Order,
    • Administration of labor agreements,
    • Attrition.
  • Skill/Ability:
    • Project and Personnel Management,
    • Budget Development and Administration,
    • Financial Accounting,
    • Long Range Financial Planning,
    • Training,
    • Quality Assurance,
    • 911 System Design,
    • Operations of Equipment, including Computer Aided Dispatch (CAD) Software and Hardware.
    • Proficient in the English language including the proper usage, spelling, punctuation and grammar.
    • Strong interpersonal skills to include; one-on-one, counseling, public speaking, and presentations.

Physical Demands:  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position.

Must be able to accommodate scheduling demands of managing in a 24 x 7 environment.  Must be willing and able to be “on-call” at all times unless specific times approved by the Board of Directors.  Is regularly required to sit, use hands to operate office equipment, including telephone and computer keyboard, reach with hands and arms, and talk and hear.  Frequently is required to stand and walk.  May be required to lift and/or move objects weighing up to 20 pounds, such as books and stacks of records.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.

Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.  Must hear speech out of both ears in the normal range of 30 db at 500 to 2000 Hz range.  Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Pass a thorough background investigation, medical exam, and medical/drug screenings.


Starting annual salary: $70,000 to $80,000 +/- DOQ (negotiable).  IVRD offers a competitive benefits’ package and is an Equal Opportunity Employer.  Candidates should apply with a cover letter and resume to Candidates should apply via no later than December 3, 2021.

Electronic submissions are required.

The position will remain open until filled.  IVRD has engaged PSAP Concepts & Solutions, LLC to conduct a national search for this leadership role.  For more information about this opportunity, please contact Sherrill Ornberg, President and Senior Consultant of PSAP Concepts & Solutions at 847 878-4370.